Services: Overview

Sitel in India provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.

We serve customers and track thier information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

Customer Care
Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs, investor inquiries and warranty calls

Customer Acquisition
Inbound sales, outbound sales, order taking, lead generation, DRTV/bureau, product information, subscription renewals and database management

Technical Support
Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty

Risk Management
Pre charge-off, post charge-off, early fraud, credit activation, property recovery, skip tracing, disaster prevention and recovery

Back-Office Processing
Order and payment processing, eCommerce, catalog, continuity services and rebate processing activities